Frequently Asked Questions

Help & Advice at Eden Power

Here are answers to some of the most frequently asked questions we receive about our solar installations, renewable energy systems and services. Whether you are considering solar panels for your home or business, interested in learning more about battery storage and EV charging or need assistance with a current installation, we have you covered.

If you don’t see the answer to your question, please reach out to our friendly team, we are always happy to help you make the switch to cleaner, smarter energy.

Domestic

Harness the power of the sun and become your own energy boss with Eden Power. We design and install efficient and durable solar systems to help you slash bills, shrink your carbon footprint, and take charge of your energy future.

We handle everything from consultation to installation and maintenance to make sure your system runs smoothly and efficiently. Whether you’re looking to add solar panels, battery storage, or EV charging to your home, we’ll design a system that’s customised to your needs.

Get in touch with us today and take the first step towards going solar.

How do home solar panels work?

Solar panels convert sunlight into direct current (DC) electricity, which is then turned into usable alternating current (AC) by an inverter. Powering your home and reducing grid reliance.

Yes. Even in mixed weather, solar panels still generate power as they need daylight, not direct sunlight.

It depends on your household’s energy use, roof size, and orientation. Eden Power offers free home surveys to determine the ideal system size.

Most domestic installations fall under “permitted development,” so planning permission isn’t required. However, listed buildings or conservation areas may need approval.

On average, homeowners in Shropshire see payback in around 6–10 years, depending on usage and system size, with long-term savings lasting decades.

Solar panels in the Northern Hemisphere perform best when facing south, as this captures the most sunlight throughout the day. However, factors like roof angle, shading, and location can all impact efficiency. Even without a perfect south-facing position, panels can still generate strong energy output.

kW means kilowatt and shows the power size of a solar panel system. The higher the kW rating, the more electricity the system can typically generate from sunlight.

Shading can reduce the performance of solar panels, as even small obstructions like trees or nearby buildings can limit output. However, it doesn’t mean solar isn’t suitable, systems can be designed to minimise the impact. A professional assessment will help ensure the best setup for your property.

Solar panels can make your property more attractive to buyers by reducing energy costs and improving energy efficiency, which may increase its overall value.

If your system generates more electricity than your home needs, the excess energy can be exported back to the grid. Through schemes like the Smart Export Guarantee (SEG), you may receive payments or credits for this surplus. This helps maximise the value of your solar system and ensures no energy goes to waste.

Why are solar panels for businesses a good investment?

Commercial solar panels help businesses cut operating costs, reduce carbon emissions, and protect against rising energy prices, all while improving green credentials.

Most commercial roofs are suitable. Eden Power can install systems on pitched, flat, and even metal-clad roofs using custom mounting solutions.

Yes. Schemes such as the Smart Export Guarantee (SEG) and capital allowances make solar a strong investment for commercial premises.

Eden Power plans installations around your schedule to minimise downtime. Most commercial systems can be fitted with little or no interruption to day-to-day activity.

Savings vary depending on system size and energy usage, but many businesses see significant reductions in electricity bills and long-term protection against rising energy costs.

Solar panels generate electricity throughout the year, although output is higher in summer. Systems can be designed to maximise generation and reduce reliance on the grid year-round.

The ideal system size depends on your energy usage, roof space, and budget. A tailored assessment will ensure you get the most efficient setup for your needs.

Yes, solar energy is a clean, renewable source that can significantly lower your business’s carbon emissions and support sustainability goals.

Yes, generating your own electricity reduces your reliance on the grid and helps protect your business from fluctuating and rising energy prices. By producing a large portion of your energy on-site, you can achieve more predictable energy costs and improve long-term financial stability.

Yes, commercial solar systems can be designed to meet high energy demands, making them ideal for businesses with large or continuous energy usage. Systems can be tailored to your specific requirements and scaled to maximise output, helping to reduce reliance on the grid and lower overall energy costs.

Commercial

Commercial solar panels from Eden Power can power your business, drive down energy bills and help you to reduce your carbon footprint.

Our commercial solar systems are tailor-made to suit your needs and will help you to future-proof your business against rising energy prices.

From design, supply and installation to ongoing maintenance and support, we’ll take care of everything for commercial properties, farms and industrial buildings throughout Shropshire, Herefordshire and the West Midlands.

Contact Eden Power today to talk about your solar power requirements.

Solar Battery Storage

Capture more of the power you produce with a smart battery system from Eden Power. Battery storage allows you to access your solar energy any time of day or night, lower grid dependency and maximise the value from your renewable energy system.

We provide and install high performance battery systems that work with the majority of solar systems, helping you keep more savings and reach higher levels of energy independence.

Contact us today to discover the perfect battery storage solution for your home or business.

What does solar battery storage do?

It stores the excess electricity your solar panels generate during the day, allowing you to use it at night or during periods of low sunlight.

Yes, Eden Power can retrofit a compatible battery to most existing solar systems.

Absolutely. Domestic users gain energy independence, while commercial users can offset peak-time costs and power outages.

Most modern batteries last between 10–15 years, depending on usage and cycles, and include performance warranties for peace of mind.

Yes, if your system includes an emergency power supply (EPS) function, it can provide backup electricity during a grid outage.

Storage capacity varies depending on the battery size, but it determines how much unused solar energy you can save for later use.

Yes, by storing excess energy and using it when needed, a battery can help reduce reliance on grid electricity and lower energy costs.

Most modern battery systems come with apps or monitoring tools, allowing you to track energy usage, storage levels, and overall system performance in real time.

Most batteries are compact and can be wall-mounted or floor-standing, typically installed in a garage, utility room, or outside.

Solar batteries are generally low maintenance, with built-in monitoring systems to ensure they continue to operate efficiently.

Do solar panels in Shrewsbury need regular servicing?

While solar panels are low-maintenance, an annual inspection and cleaning are recommended to ensure maximum efficiency, and to catch potential issues early.

It’s best to clean them once or twice a year, especially in rural areas around Shrewsbury where dust, pollen, or bird droppings can accumulate.

Yes. Eden Power’s engineers can inspect, clean, and service any existing solar system, even if we didn’t install it originally.

Drops in energy generation, inverter warning lights, or unusually high energy bills can all signal that servicing or repair is needed.

Yes, we cover the whole of Shropshire, including Telford, Oswestry, Ludlow, and surrounding villages. Eden Power is based locally and offers fast response times for maintenance and callouts.

Solar PV systems require very little maintenance, as they have no moving parts. Occasionally, panels may need cleaning if dirt or debris builds up, and it’s a good idea to monitor energy output to ensure everything is working properly. Regular visual checks can help spot any issues early and keep the system running efficiently.

While solar panels are low maintenance, regular professional servicing can help identify issues early and keep your system performing at its best.

Yes, dirt, dust, bird droppings, and other debris can reduce the amount of sunlight reaching your panels, lowering their efficiency. Regular cleaning and inspections can help maintain optimal performance and ensure your system continues to generate as much energy as possible.

Solar panels are built to withstand harsh weather, but regular servicing can help identify any wear or damage early and keep your system performing efficiently.

Yes, loose or worn electrical connections can reduce efficiency or cause faults, which is why regular servicing is important.

Solar Panel Servicing

Maintain peak performance with professional servicing from Eden Power. Keep your panels clean and well-maintained, with regular checks to ensure they are operating efficiently and safely.

Fully qualified engineers can perform a complete inspection, clean and test of any solar system, domestic or commercial. We will service any system, whether installed by us or not.

Book a service now and ensure your solar panels are working efficiently throughout the year.

Testimonials

See What Our Happy Customers Have To Say

Quick & Efficient
Quick & Efficient
Mr & Mrs Lewis
I was amazed at how efficient and quick the panels were fitted. We didn’t have to pay a deposit upfront, Chris arranged for the scaffold to be erected the evening before, the team arrived at 8.30 and had finished by 2pm. the scaffold was taken down the same night.it was all very easy and the price was over a thousand pounds cheaper than my cheapest quote.
A Pleasure to Deal With
A Pleasure to Deal With
David Somerville
Chris was a pleasure to deal with from first contact to completion of the installation. I am very pleased with the performance of the equipment and the way it was installed. Everything Chris organised happened on schedule and he was always responsive to any request for information and clarification.
Friendly & Efficient
Friendly & Efficient
Mrs. Potts
I was worried about the amount of paperwork but it was so easy, Eden Power did everything for me and explained exactly how it all worked. They were very friendly, efficient and even tidied up after them selves! I really would recommend them.
Helpful & Efficient
Helpful & Efficient
Martin
Impressed with Chris and Liam. They struggled a bit with getting the kit as there seems to be a UK wide shortage but it all came together more rapidly than other firms were quoting. They gave advice on the best set of kit to get and now with batteries and iboost for hot water my gas boiler is switched off and power bills for summer will be very small. Need to wait for winter to see how everything performs then.
A Big Thanks
A Big Thanks
John Fildes
Thank you Eden Power Ltd for your recent help, survey and quote for a job contracted, signed and paid for with a firm subsequently no longer trading. The job involved extra roof panels, batteries, an invertor and EPS switch which had never been fitted. After advice from Chris and his son I was able to claim a substantial refund from my bank. I have no reservations in recommending Eden Power Ltd.
5kw Ground Based System
5kw Ground Based System
Hill Family
5kw ground based system fitted in April . We are very pleased with the result and were very fortunate that Chris is efficient and helpful to deal with meaning we’ve benefited all summer . He helped us plan out the ground frame structure we built and also gave us other options to consider all in an effort to make things as cost effective as possible. He was up to his word on timings and follow up . Thanks!
Friendly, Local Team
Friendly, Local Team
Mr & Mrs Richards
Eden Power of Ludlow made the whole installation so easy for me. I wasn’t sure how it worked and they explained it all to me. there was no pushy salesman just a friendly local team who fitted everything for me inside a day. I would highly recommend them to anyone else.
Fantastic!
Fantastic!
Stephen Jacobs
Eden Power were fantastic. They are local firm, and both Liam and Chris were both amazingly friendly and reliable. They gave us really good advice. They gave us very clear and accurate information about installing the PVs and how long the installation would take. They were always on time and finished the job in the time they specified. They were very tidy and respectful of our house. On the first day of being installed, even though it is January, we were already getting power from the PVs If you are thinking of installing solar panels, I would definitely recommend Eden Power.
First Class Company
First Class Company
Kerry Celeste
Can’t recommend the team at Eden Power in Shrewsbury highly enough. They are professional, friendly & made sure we understood everything about the solar panels they installed on our home. First class company to deal with.
Highly Recommend
Highly Recommend
Caroline Uff
I would highly recommend Eden Power. We had solar panels, a battery and an iBoost fitted and all were up and running within a month of our initial enquiry. Chris and Liam were great – they always picked up emails or phone calls and responded quickly to any questions we had. They were kind and considerate when working. I feel reassured that they are just a phone call away and will be there if needed. It was really nice to work with a reliable local family company.
Support Is Only A Call Away
Support Is Only A Call Away
Sue Johnson
I would recommend Chris and Liam of Eden Power. The system is up and running within a month of the first enquiry. There were two shortish visits to do internal work and then on a single day, the scaffolding went up, the panels arrived and the system was working by tea time. It is all easy to monitor through an app and needs no involvement by me! Glad to be working with a local firm and assured that support if needed is only a phone call away.
Service Above Expectations
Service Above Expectations
Craig Challinor
Very happy with the service I received from Eden Power. Both Chris & Liam were excellent throughout. From the first point of contract the company was professional, reliable and everything was delivered to and beyond my expectations. Being new to solar power, Chris explained everything in full, and post installation technical support has been fantastic. This company certainly delivered to Time - install as scheduled and punctual when working. Cost - certainly competitive in a market where it’s difficult to navigate trust worthy suppliers. Quality - install quality is A1, happy with the result and look which is so important. Overall a pleasure to commission this work and will certainly look to use them in future should I move on from here.
Fabulous Experience With Eden Power
Fabulous Experience With Eden Power
Mike
We are now just into our 4th year of solar panels and storage supplied by EdenPower. It is one of the best decisions we have made for our home. When we first had them installed, Chris estimated a 6-7 year payback period, but that was before the energy price spike which has meant our payback will now be achieved in year 5! Service from Chris and the team has been superb. When I made an enquiry about the lead time for a third storage battery, it was installed and working the same week. For me, this is one of the best reasons to go for an owner managed local company rather than a massive firm who are only interested in getting the deal done. I know with Chris that if I have an issue I can pick up the phone and he will get it sorted, but fortunately that’s not something I’ve needed to do, as the whole system is working beautifully. A huge thank you to Chris and the team!
Prompt, Helpful Service
Prompt, Helpful Service
Tip Taps
Chris and Liam did a great job with my solar and battery design and installation. The panels are in a tray so I did not need roof tiles and they look great. The battery and inverter works well and it all integrates with an app. Overall I was very impressed with Eden Power Ltd and their prompt helpful service.
Fantastic Service
Fantastic Service
Bill H
Fantastic, efficient service from start to finish. Both Chris and Liam were really easy to talk to and ask questions of. Kept us informed at all stages and we had scaffolding up for only 48 hours. Ended up with a great, value for money package. Would recommend to anyone.
Lots Of Reasons Why We Would Recommend
Lots Of Reasons Why We Would Recommend
Lisa Butler
Lots of reasons why we would recommend Eden Power: 1. Competitive quote delivered in a timely manner unlike many companies who didn’t respond to messages or emails; 2. Solar installation completed on time, quickly and efficiently with all snags remedied quickly; 3. Chris goes out of his way to make sure you understand the technicalities of the systems; 4. Personable and friendly; 5. Always answers messages and calls; A really positive experience and we’d recommend Eden Power really highly.
We Felt Lucky To Have Found Eden
We Felt Lucky To Have Found Eden
Fussypants
We felt very lucky to have found Eden Power on several counts! With other companies needing 6 months for even a survey, Chris was fitting ours just 6 weeks from our initial enquiry! He is reliable and responsive, responds quickly to messages and kept us in the loop about any delays or hitches. He is personable and good to have on site, the work was completed to a high standard, with clear explanations and great after sales support. Prices are competitive and he appears to be able to access stock easily enough. Very happy with the money we have already saved on energy with our installation! Highly recommended!
Solar Panel System
Solar Panel System
Mr. John Michael
From the day Cris came to see us and explain the solar system we felt quite confident, the price was very competitive. Fitting the system didn’t take long and was very tidy. It takes some getting use to but we were soon seeing the benefits, a very good investment. We would not hesitate to recommend Eden Power. The solar panels look neat and tidy.
Eden Power in Shrewsbury for Solar
Eden Power in Shrewsbury for Solar
David H
Eden Power in Shrewsbury really excelled in the installation of our 10 panel solar system connected to a battery bank. Chris & Liam were both friendly and knowledgeable, explaining exactly how the process would go. Not only did they explain everything to us but they listened carefully to everything we asked of them and were flexible in their approach to the quotation and installation. I couldn't recommend Chris & Liam enough! If your looking for solar power to be installed in Shropshire then Eden Energy is the go to company.
Would Highly Recommend Eden Power
Would Highly Recommend Eden Power
David Powis
Would highly recommend Edenpower for installation of Solar panel system with battery. Liam and Chris installed our system within a couple of days and all works well and is saving us money all ready. They are friendly and helpful and answered any questions we had about the system.
Highly Recommend
Highly Recommend
Charlotte P
Would highly recommend Edenpower for installation of Solar panel system with battery. Liam and Chris installed our system within a couple of days and all works well and is saving us money all ready. They are friendly and helpful and answered any questions we had about the system.
Would Highly Recommend Eden Power
Would Highly Recommend Eden Power
AmyF
Would highly recommend Eden Power for solar panels and battery installation. Chris and Liam installed panels for us late last year. The job was well priced, they kept us informed of timescales and worked efficiently on the day of installation.
Batteries Fitted
Batteries Fitted
Mel
Eden power fitted batteries to our existing panels last summer, a quick and efficient installation. We did have a problem in January which was quickly rectified at Eden Powers expense. Chris then continued to monitor out system until he was sure all was well. A reassuring good service from a reliable local company. Many thanks
Tidy & Competitively Priced Job
Tidy & Competitively Priced Job
Mr. McGinness
Battery storage tidily and carefully installed. Really professional and helpful guys and the kit is good quality at a very competitive price - very impressed and can even afford a second battery. Highly recommend Eden Power as your first stop for solar power solutions.
Quick & Efficient Installation
Quick & Efficient Installation
Christine Hunt
Our experience of Edenpowerltd has been a very positive one. We had the quote through very quickly and once we made the decision to go ahead we were informed about the installation date. Installation took place earlier that we expected, which was a bonus, and all work was completed quickly and efficiently and our panels are now up and running complete with battery for storage. We would highly recommend Liam and Chris at Edenpowerltd to anyone who is thinking of getting solar panels installed. You won't be disappointed. If we can utilise the sun to create power and take pressure off the grid we will be saving money as well as the planet. I just wish we had done this sooner. Thank you Liam and Chris for making the process quick and easy. We will be recommending you to anyone that asks 👍Chris & Steve Hunt
Absolutely Great
Absolutely Great
Stuart Lightwood
Had my panels fitted in April and the quality of the work and equipment is excellent, on time fitting and good communication. Chris and his son were a pleasure to have at my home and I’ve already recommended them to friends and family. I’d certainly use again.
Prompt Service
Prompt Service
Elizabeth Bushell
It was great to have someone answer the phone and speak to you, giving information and answering questions as required. A very prompt service, from coming to inspect the property to the fitting of the batteries. Competitively priced, the system is working well. Thank you. Chris and his son were a pleasure to have at my home and I’ve already recommended them to friends and family. I’d certainly use again.
Efficient & Helpful
Efficient & Helpful
Andrew Cristinacce
Liam and Chris were very quick at getting our system up and running. They were always available to answer any queries we had and explain things to us. We're really pleased with our solar panels. Thank you
Pleased With The Results
Pleased With The Results
Mark Beddow
Liam and Chris were very quick at getting our system up and running. They were always available to answer any queries we had and explain things to us. We're really pleased with our solar panels. Thank you
Great Overall Service
Great Overall Service
Son O
Great overall service. We couldn’t be more delighted. Starting with the initial enquiry Chris and Liam were prompt, informative and knowledgeable. There was no hard sell, they were competitive and we were reassured that the team quoting were also going to carry out the work. Overall a great experience, the installation went well without any issues. Also very tidy so a great experience.
Very happy with the service
Very happy with the service
Linda Scerri
I already had solar panels when I had a chat with Chris at Edenpower but he mentioned adding batteries to my set up I went ahead with the battery system and have to say that it was a smooth process from start to finish Chris was swift at the installation piece and no mess whatsoever. He’s been on hand if I’ve had any questions since then and I haven’t had any problems since they were installed in 2019 Very happy with the service and would recommend speaking with Chris if you want panels and/or batteries. There was no hard sell plus I prefer to give my money to a family owned company rather than or of those fly-by-night companies
Highly Recommend
Highly Recommend
Steve Clarke
We had our batteries and a new solar inverter fitted to our existing solar panels by Chris from eden solar power. All the work was completed quickly and efficiently. Our batteries now allow us to store and use 100% of the power our solar panels produce. Would highly recommend eden power. N/B Recently had a problem with the inverter display screen. Chris acted promptly and ordered and fitted a brand new inverter under the warranty aggreement, It's reassuring to know that if there is a problem, a company will get it resolved quickly. Thank you Chris. At Eden Power.
Professional & Efficient
Professional & Efficient
Di Lyle
Over the past few years, Eden Power has fitted solar panels on my roof, installed a battery to store electricity from them in my loft and connected a rainwater harvesting tank in my garden. Each visit from Chris O'Neil has been professional and efficient and he has always been a pleasure to work with. He is knowledgeable and is clearly 'eco' aware and committed to making environmental differences. I have no hesitation in recommending Eden Power.